Training

We offer a range of standard training courses in conflict management, mediation and investigating grievances, as well as engaging, high-impact lunch or breakfast workshops offering practical learning for managers. Our courses are usually run in-house for organisations, although we do occasionally run public courses as well. All courses can be easily customised to suit particular needs and some are also available under licence. With a focus on equipping those who are in the frontline to deal with conflict effectively, especially during the early stages of an emerging dispute, our training is for line managers and others who have staff management responsibility as well as for HR practitioners and individuals who expect to be called upon as mediators.

Based on what individuals who face conflict daily said they needed, we've developed training that is memorable, relevant and readily absorbed into manager skill sets. In particular, we emphasise practical, hands-on techniques and easy to recall micro tools. Most modules can be integrated with existing management development and other training programmes if required.

We are a recognised OCN/LR accreditation centre.

Current Programmes

Workplace Mediation Practitioner

Provides delegates with the knowledge, techniques and skill necessary to mediate a ‘productive peace’ between two parties who are in disagreement. Successful completion qualifies delegates with the OCN/LR accredited Workplace Mediation Practitioner certificate (a pre-requisite for membership of several professional mediator associations). Read more.

To download the course profile, please click here.

Grievance Investigation

Responding to the need for advanced techniques in grievance investigation and a need for even the most experienced grievance investigators to occasionally take stock of their approach to uncovering the truth, this interactive event draws on lessons from both high profile fairness at work investigation and police detective training to offer a wide range of practical tips, micro-tool techniques and insights for conducting and reporting on investigations effectively, fairly and completely. The course is suitable for anyone who regularly or may occasionally need to investigate a grievance in the workplace. Read more.

To download the course profile, please click here.

Managing Conflict at Work

The course aims to give managers exposure to a wide range of techniques, case scenarios, ‘know-how’ and reflective practice to enable them to minimise, contain and resolve unhealthy conflict both within and between teams, as well as knowing how to identify and channel constructive conflict effectively.

To download the course profile, please click here.

Dispute Resolution Workshop

This workshop is aimed at HR professionals and others responsible for ensuring effective Conflict Management practice, as well as at Learning and Development, OD and Coach Management professionals who need to develop conflict management awareness and skills amongst others.

To download the course profile, please click here.

Conflict Management in Leadership

Aimed specifically at leaders within organisations rather than managers, this brief workshop considers the impacts of conflict within organisations, the need for a strategy to channel conflict constructively, and focusing attention on appropriate leadership styles and interventions. .

To download the course profile, please click here.

Effective Mediation

This course aims to provide delegates with the knowledge, techniques and skill necessary to mediate a ‘lasting peace’ effectively, especially when a complaint has been formally escalated. This course is equally suitable for developing in-house mediators as a part of building an internal mediation capability.

To download the course profile, please click here.

Further Information

To find out more about any of our training programmes, please email info@thejanuspartnership.com or call us on +44(0)20 7870 1080.

Sample Delegate Comments

"Lively presentation with good humour and lots of interaction."

"Useful tools to take forward into the workplace, backed by many real life examples. Very reflective."

"Very well presented session. Lots of content was new to me or at least gave a different insight into previous knowledge gained from other sessions attended. Very practical and informative."

"A very practical course; full of ‘use straight away’ tools. Essential for anyone called upon to carry out an investigation."

"The course provided a structured approach to investigating workplace issues. The micro tools are very useful - I will definitely be introducing these within the grievance tools and training."

"An engaging and interactiveworkshop. Good structure. I loved the thought pattern critique and investigation cycle/ seven C’s. A great day. Thanks."

"Very informative, excellent examples, interesting, worthwhile, the experience was amazing!"